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If I exceed my subscription contact limit, what happens?

Read for details about your subscription and bills when the contact limit is exceeded.

Charles Keignart avatar
Written by Charles Keignart
Updated over 10 months ago

What is the contact limit?

When selecting your subscription, you choose a maximum number of contacts (also called the "contact limit") that you can maintain in your space. This limit was set when you subscribed, but don’t worry:

Your subscription grows with you! 🤝

How much leeway is allowed?

To give you flexibility, we grant you a margin of +10% above your contact limit. 🎁

For example:

  • If your subscription is for 15,000 contacts, you can have up to 16,500 contacts before needing to adjust your subscription.


What Happens If You Exceed the Limit?

🗓️ For Monthly Subscriptions:

If you exceed your contact limit, your subscription will automatically update on the monthly renewal date to reflect the new upper contact limit.

  • You will be charged a prorated amount for the days with extra contacts before the renewal date.

Example:

  • Subscription starts: January 1st

  • Contact limit exceeded: January 14th

  • Subscription updated: February 1st

📅 For Annual Subscriptions:

If you exceed your contact limit, you will receive a prorated invoice for the remaining time in your subscription period.

Example:

  • Subscription period: January 1 - January 1

  • Contact limit exceeded: March 6th

  • Adjustment invoice covers: March 6 - January 1 (the following year)


Need more information?

For further questions about limits and your subscription, feel free to contact us via [email protected].

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