What is the contact limit?
When selecting your subscription, you choose a maximum number of contacts (also called the "contact limit") that you can maintain in your space. This limit was set when you subscribed, but don’t worry:
Your subscription grows with you! 🤝
What Happens If You Exceed the Limit?
🗓️ For Monthly Subscriptions:
If you exceed your contact limit, your subscription will automatically update on the monthly renewal date to reflect the new upper contact limit.
You will be charged a prorated amount for the days with extra contacts before the renewal date.
Example:
Subscription starts: January 1st
Contact limit exceeded: January 14th
Subscription updated: February 1st
📅 For Annual Subscriptions:
If you exceed your contact limit, you will receive a prorated invoice for the remaining time in your subscription period.
Example:
Subscription period: January 1 - January 1
Contact limit exceeded: March 6th
Adjustment invoice covers: March 6 - January 1 (the following year)
Need more information?
For further questions about limits and your subscription, feel free to contact us via [email protected].