❌ Why is my campaign blocked?
If you see the message "Email campaign sending is temporarily suspended", it means our email sending provider has temporarily paused outgoing campaigns in order to protect the reputation of its sending infrastructure.
This can happen for several reasons, including:
A bounce rate that is too high
An unusually high unsubscribe rate
Spam reports from recipients
An outdated or poorly maintained contact list
⚠️ This suspension has been set by our email provider to preserve deliverability, and is not coming from us.
Our team is here to help lift the suspension and unblock your campaigns.
🔓 What should I do to get unblocked?
So that our team can process your unblock request with the provider, please contact us via the chat directly from the Qomon web platform, or by email at [email protected] as soon as you see the message appear.
Our team can then submit a request to the provider to unblock your account and lift the suspension.
ℹ️ Information we'll need from you
In order to submit your case to the provider as quickly as possible, we'll need you to answer the following questions:
How were the contacts in your last campaign gathered?
How did the contacts agree to receive ongoing communication from your organization?
Have you sent to these contacts before? If so, how long ago?
What is the link to the page or form where contacts provided their email address to you?
How do you clean your contact database over time?
Once we receive your answers, we will forward them to our provider to proceed with unblocking your account.
🕗 How long does it take?
Once we receive your answers, we will forward them to our provider as quickly as possible. The provider will then review your case and decide whether to lift the suspension.
Please allow up to 4 business days for the provider to complete their review and unblock your sending access.
We know this can be frustrating, and we'll do our best to keep you informed along the way. If you haven't heard back after 4 days, don't hesitate to follow up with us.
💡 Best practices to avoid getting blocked again
Once your account is unblocked, we strongly recommend following these guidelines to avoid future suspensions:
⚠️ Be extra careful with new contacts who have never received an email from you before.
The email provider is much stricter when it comes to unsubscribes and spam reports from contacts who are receiving an email from your organization for the first time.
An unsubscribe or spam report from a new contact is far more damaging than one from a contact who already knows you and has a history of receiving your communications. Before including new contacts in a campaign, make sure they have explicitly agreed to receive communications from your organization.
Prefer smaller sends. If you're reaching out to a large audience, consider splitting your campaign into smaller batches rather than sending to everyone at once. This reduces the risk of a high bounce or unsubscribe rate harming your sending reputation.
Monitor your campaign results. Keep an eye on bounce rates, unsubscribe rates, and spam reports after each send, and take action before your next campaign.
Remove unsubscribed contacts. Never re-add a contact who has opted out.
If you have any other questions or need further assistance, feel free to reach out at: [email protected]