Our team is here to provide you and your team with the best support there is.
Whether you need an answer in seconds or want to train your whole team on the Qomon tools, we have the resource or process for it!
Use the table below to find the fastest route or the dedicated material you need.
Which option is right for you?
I want to… | Go to | Available |
Get a quick answer on how to do something | 24/7 | |
Follow a step-by-step guide for a feature | 24/7 | |
Learn the tools and mobilization strategy | 24/7 | |
Train live with the Qomon team and ask questions | Live training (free) | Scheduled sessions, every other Wednesday |
Ask a question, ask for help, or share feedback | Platform Chat or email support | Business hours + On-call on weekends |
Handle something urgent | Platform Chat or Phone support | Business hours + On-call on weekends |
📖 Available Resources:
Learn at your own pace
Provide learning materials to your teams (articles, guides & product tutorials):
Help Center. Step-by-step articles on every Qomon feature, updated regularly.
👉 Find them at help.qomon.com or through the chat bubble in the bottom-right corner of the app.
Qomon Mobilization Academy. Product tutorials and strategy content to help you master the tools and mobilize your supporters. Perfect for onboarding new members or brushing up on a feature.
👉 Visit qomon.academy.
Join a free Live training session
Live training sessions are free online sessions led by the Qomon team, each focused on a specific topic. You can follow along, see real examples, and ask your questions live. Invite your team members too, it's open to everyone!
👉 How to join: browse upcoming sessions and sign up.
Ask the Action Coach
The Action Coach is Qomon's AI assistant, available 24/7 right inside the app. Ask it a question in your own words and get guidance instantly, without waiting for business hours.
It's the fastest way to find a feature, understand how something works, or figure out your next step in a campaign.
👉 How to access it: open the Action Coach (you need to be logged in to Qomon).
📞 Reach our team:
Talk to the Qomon team
Our support team answers Monday to Friday, with on-call coverage on weekends and bank holidays.
For technical questions, the platform chat is the fastest: you can share screenshots, and we can look into your account directly.
Available channels:
Platform Chat (web app): Click the chat bubble in the bottom-right corner of your screen.
Mobile app: Go to Profile > Settings > Contact Us.
Email: [email protected]
Phone:
US: +1 929 506 9349
UK/EU: +44 560 375 0853
Weekends and bank holidays: our on-call team
Campaigns don't stop on Friday evening, and neither do we.
On weekends and bank holidays, at least one member of our support team and one member of our technical team are on call, so you can keep acting and mobilize big all week long.
Region | On-call hours (minimum) |
Europe | 10 AM–6:30 PM, Paris time |
North America | 8 AM–4:30 PM, Eastern Time |
Get a faster answer
When you contact the team, include these details so we can help on the first reply:
Your organization or space name in Qomon
What you were trying to do, and what happened instead
A screenshot or short screen recording
Your device and app version (mobile) or your browser (web app)
If you have any questions, feel free to reach us at [email protected]