When do credits renew?
Email credits included in your subscription renew on the 11th of each month. Important to note:
Email credits do not carry over if they are not used
Any unused credits will expire when your credits renew
Your subscription always renews on the 11th, regardless of when you signed up
Note: 1 email credit = 1 email sent
📧Adding more email credits
If you need additional email credits, you can purchase them at any time from the Communications tab by selecting Get Extra Packs.
Once purchased, the additional credits will appear automatically in your account.
❔What uses credits
The following communications consume email credits:
Email Campaigns / Direct Emails - Each email sent through an email campaign or direct email will use credits.
Action Flow Emails - Automated emails sent through Action Flows will use credits.
System-generated emails sent to platform users do not consume email credits. This includes:
Password reset and account recovery emails
Action notifications
User invitation emails
Push notifications
Other platform-generated user notifications
These operational emails are included as part of the platform and do not count against your email credit balance.
🤝Need more help?
If you have any questions about your email credits, reach out to us at [email protected].