What is an Action Flow?

An Action Flow in Qomon is a simple automation tool that allows you to connect a trigger (a form submission, petition signature, or event RSVP) with an action (sending an email).

When a contact submits a form, signs a petition, or RSVPs to an event, the Action Flow automatically sends them an email - no manual follow-up needed.

This is especially useful for:

Sending confirmation or thank-you emails
Triggering follow-up actions after signups
Welcoming volunteers or petition signers

🛠️ How to create an Action Flow

Go to the Action Flows Tab: Head to Engage > Action Flows, then click “Create an Action Flow.”
Choose the trigger type: Decide whether the workflow should start when someone fills out a form, signs a petition, or RSVPs to an event.
Select your trigger: Pick from your existing forms, petitions, or events.
✅ Make sure it’s already created and published.
Set the email action: Choose to create a new email template or select an existing template used in a previous flow.
Activate your workflow: Give your flow a name and click Activate.
You’re done - your automation is now live!

⚙️ Default and Dedicated Action Flows

When creating an Action Flow, you can choose between a Default Flow or a Dedicated Flow.

A Default Flow applies to all actions of a selected trigger type (for example, all form submissions). A Dedicated Flow applies only to a specific form, petition, or event that you select.

Dedicated Flows override the Default Flow for that specific form, petition, or event.
If one or more Dedicated Flows exist for the same trigger, only those will run - the Default Flow will not.
If multiple Dedicated Flows are set up for the same form, petition, or event, they will run sequentially (one email will be sent after the other).
You can create only one Default Flow per trigger type (one for forms, one for petitions, and one for events).