The Consent Center
Consent management is a core part of data protection and trust.
With Qomon’s Consent Center, you can adapt how consent is collected, stored, and managed depending on your organization's needs and the regulatory environment you operate in.
Qomon offers two main consent management modes:
Simple Mode: A streamlined setup with one global consent for all communications.
Advanced Mode: A more granular setup that allows you to manage multiple consent purposes and communication channels.
The configuration you choose determines how consent is collected across forms, petitions, events, and the mobile application, and how it is managed in contact profiles.
These modes allow you to align your data practices with regulations such as GDPR, CCPA, LGPD, and other international privacy frameworks.
🔎 Choosing a Consent Mode
Each mode is designed for different regulatory environments and organizational needs.
Available Feature | Simple Mode (No Checkbox) | Simple Mode (With Checkbox) | Advanced Mode |
Recommended for | USA (most states), Canada (PIPEDA), Australia | California (CCPA/CPRA), Brazil (LGPD), Mexico, New Zealand | EU/EEA (GDPR), UK (UK-GDPR), Argentina, Chile, Philippines, Thailand |
Consent checkbox | ❌ | ✅ | ✅ |
Consent Center | ❌ | ❌ | ✅ |
Multiple consent purposes | ❌ | ❌ | ✅ |
Channel-level consent | ❌ | ❌ | ✅ |
Export consent register | ❌ | ❌ | ✅ |
⚙️ Configuring Consents in Advanced Mode
When using Advanced Mode, you can create multiple consent purposes (newsletters, events, or advocacy messaging, etc.) and manage consent per communication channel, such as email, SMS, or phone.
The available options depend on the mode selected.
To configure your Consent Center, go to your Space settings > General > Privacy & Security > Consent Center.
In the Consent Center, click New purpose.
Choose how you want to define the purpose:
Select a GDPR-compliant template provided by Qomon
Or fully customize a new purpose to match your specific needs
Reminder: for Simple Mode, one consent applies to all communications.
✔️ Collecting Consent in Qomon
Consent can be collected through several entry points in Qomon, including:
Forms
Petitions
Surveys
Event registrations
Mobile contact creation
WebApp contact creation
How consent is recorded depends on the consent mode you selected.
📝 Consent on Forms, Petitions, Surveys, and Events
Here's how consent is collected on forms, petitions, surveys, and Event actions:
Feature | Simple Mode (No Checkbox) | Simple Mode (With Checkbox) | Advanced Mode |
Consent Center | ❌ | ❌ | ✅ |
Checkbox displayed | ❌ | ✅ (pre-checked by default) | ✅ |
Privacy policy text | ✅ | ✅ | ✅ |
Consent behavior | Submitting the form constitutes acceptance of the Privacy Policy and consent to be contacted | Checkbox determines whether consent is accepted or refused | Users explicitly accept or refuse specific consent purposes |
For Simple Mode, submitting a form/petition automatically constitutes acceptance of the Privacy Policy (Privacy policy text is displayed to ensure transparency).
For Simple Mode with Checkbox, if the checkbox remains checked, the consent is recorded. If it is unchecked, the consent is refused.
For Advanced Mode, contacts can accept or refuse specific consent purposes. Each consent option includes a checkbox and a description.
📱 Consent Management on Mobile
When creating or editing contacts in the Qomon mobile app, consent collection also depends on the selected mode.
Feature | Simple Mode (No Checkbox) | Simple Mode (With Checkbox) | Advanced Mode |
Consent screen before saving a contact | ❌ | ✅ | ✅ |
Privacy policy text | ✅ | ✅ | ✅ |
Checkbox displayed | ❌ | ✅ | ✅ |
Access to the Consent Center | ❌ | ✅ | ✅ |
Consent behavior | Validating the contact accepts all communications | Checkbox determines consent | Multiple consent purposes can be managed |
For Simple Mode, no consent screen appears, and validating contact creation automatically records consent.
For Simple Mode with Checkbox, a consent screen appears before saving the contact. A checkbox must be confirmed to record consent.
For Advanced Mode, a consent screen appears before saving the contact. Multiple consent purposes can be displayed.
📋 Managing Consents on Contacts
Consent information is visible directly in each contact card.
Open a contact profile
Select the relevant consent purpose
Choose which channels the contact has consented to
Depending on your consent mode, administrators can view and manage:
The date and time consent was recorded
Individual consent purposes (Advanced Mode)
Consent per communication channel: Emails, Text, Calls, etc. (Advanced Mode)
Imported consent
A Do Not Contact status
The Do Not Contact option blocks all external communications and marks the contact as blacklisted.
This granular control helps you respect individual preferences and remain compliant at all times.
❌ Unsubscribe Management
Qomon provides unsubscribe mechanisms for different communication channels.
For Email:
Simple Mode: one link to unsubscribe from all communications
Advanced Mode: two links are available
Unsubscribe from all communications
Unsubscribe from a specific consent purpose or channel
For SMS / MMS:
Senders can enable STOP SMS when sending messages. When used, the contact is unsubscribed from the relevant communication.
For Push Notifications:
Push notification preferences are managed directly from the user’s mobile device settings or from the Qomon mobile app or white-label app.
⬇️ Importing Existing Consent Data
Already have consent data? You can import consents directly into Qomon.
This allows you to keep existing consent history while centralizing consent management within the platform.
👉 To learn how to import consents, read our dedicated article on consent imports.
If you have any questions or need anything, feel free to reach out to [email protected].