Consent information is stored directly on each contact profile in Qomon.

This allows your organization to:

The information available depends on the compliance mode configured in your Consent Center.

To view a contact’s consent information:

From there, you can review and manage the contact’s consent settings.

If a contact is marked as "Do not contact again", this is a strong opt-out that blocks all communications, revokes all existing consents, and makes the contact’s historical information invisible to all users. It also marks the contact as “blacklisted”.

Depending on your compliance configuration, you can access:

This creates a complete audit trail for each contact.

Qomon also displays imported consent records directly on the contact profile.

This helps organizations preserve historical consent data when migrating from another platform or importing external supporter databases.

For more information, you can read our dedicated article on consent imports.

Giving supporters a clear and easy way to unsubscribe is both a legal requirement and good practice. Qomon handles this differently depending on the channel and your compliance mode.

For Email:

For SMS / MMS: Senders can enable STOP SMS when sending messages. When used, the contact is unsubscribed from the relevant communication.

For Push Notifications: Push notification preferences are managed directly from the user’s mobile device settings or from the Qomon mobile app or white-label app.

In Advanced Compliance, you can export a complete record of all consents collected (who gave consent, when, how, and for what purposes and channels) by clicking the "Export register" button in the Consent Management section.

This registry is your audit trail. It gives you everything you need to demonstrate compliance to a regulator or respond to a data subject access request.

To maintain accurate and compliant consent records, we recommend: