Here are some best practices to help maximize the adoption of this tool by your members. 🤝

When presenting:

We do not recommend you approach the subject by talking about a "tool", "software" or "app" which are words that may scare some future users.

Instead, tell them about the benefits Qomon could bring them. They may see it as assistance rather than monitoring. It can help them:

  • Save time in their mobilization.

  • Avoid loss of information during meetings with citizens.

  • Centralize all their actions to optimize their efforts.

  • Have a notebook always at hand, for mobilizing at any time.

  • Retain citizen meetings and field actions.

Talk about a:

  • Digital notebook

  • Dynamic roadmap

  • Direct link between volunteers and the organisation's HQ.

Setting up:

It can be difficult for HQ to transfer some information to the volunteers. However, it is essential that all your volunteers download Qomon and create an account.

Explain the following:

➡️Take the time to do this with them. If you ask and leave it, you'll regret it!⬅️

  • Downloading and creating an account takes no more than 5 minutes!

  • Having Qomon on your phone does not commit them to anything! Their data is only viewable by you.

  • It is a very important link between HQ and them.

  • It is easy to use, our only goal is to save them time!

  • Name some mentors, to whom your members can turn to if they have any questions on how to use the tool. Avoid making big groups, if possible appoint several mentors.

    1 mentor per 15 users is a good ratio 👌🏼

Some tips from Qomon:

  • Create a conversation on telegram (or another app) with all your volunteers. This will allow you to keep in touch with them quickly, and remind them to download Qomon.

  • Organize one or more meetings (depending on the size of your team) to see everyone. Allow time to only start the meeting once the app has been downloaded, launched on all phones and the invitation code entered ✅ .

    Guide them in this first step.

  • Make a short video with your chairperson speaking directly to the volunteers asking them to download the app and finish the registration process. This type of message has a lot of impact! Tested and approved! 👌🏼

First time using Qomon:

  • Ask someone who has already used the app to conduct a test on the field. Take all the volunteers with you, they can ask you questions live! These volunteers will become your best users.

  • Help them add their first citizens, door-to-door situations with test actions. Write down some distinctive information in order to delete this data later, use "TEST" as the First and Last names 👌🏼

Show why using Qomon is interesting:

  • At the end of the day, get everyone's attention to show the Qomon web platform. You can show them how all the actions that were taken during your tests are directly accessible for HQ.

    Show them how their efforts will help you 👌🏼

What to do if some members are unable to use the Qomon mobile app:

  • Try to assign them with already-app-users to take advantage of the benefits of Qomon (Roadmap, etc.)

  • Choose someone to enter the information collected during the day into Qomon (on the web or mobile platform).

  • Try to record information from these volunteers on a regular basis, so that you don't end up with too much feedback at once. This will also help to keep the database up to date for other users.

What to do if some members refuse to use Qomon

  • Explain that having feedback from different channels is difficult to process.

  • Assign tasks that do not require taking notes or personal information (phone, email, address)

Here is the member's guide. You can make it available to your future volunteers:

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