Please note: These instructions are specific to organizations messaging USA audiences.

Shortcuts:

Prices and Fees of SMS and registration
​How to set up SMS for USA organization

What is a campaign use case

Best Practices

FAQ

10DLC is a local 10-digit phone number that requires Brand & Use Case registration and supports throughput levels suitable for A2P SMS campaigns. This is required by US wireless carriers to ensure that SMS is being used responsibly, to protect the public from fraud and spammers through mass SMS campaigns, and to ensure that all users comply with laws and regulations.

Here at Qomon, our SMS provider facilitates 10DLC approval for those looking to send SMS campaigns in the United States. This is done by registering your Brand and Use Case.

Once approved by the wireless carrier, your Brand is able to send both promotional and transactional messages to your audiences through Qomon.

For example: You'd be able to invite your contact database to a weekend event that your organization may be holding...

You can also send MMS to your contact database as well.

So long as your messages match that of the use cases you provided in your form, your message should be sent successfully. If not, your 10DLC may be blocked.

Before starting, you will need access to your organization's EIN number.

If you're SMS campaign use case is "Political", it's important that you first set up an account with CampaignVerify.

To find out whether you're eligible for campaign verify, please visit here: https://www.campaignverify.org/faq

Fill out and submit our Brand and Campaign Registration form. It can take 3-10 days for mobile phone carriers to process your application - this is industry standard. We will notify you as soon as your campaign is approved or if more information is needed.

Once your campaign is approved, your Qomon account manager will notify you and you can being sending SMS broadcasts using Qomon to your contact database.

We want to make sure your messages have high deliverability rates. Please read the following to help make that happen:

🧑‍🤝‍🧑 Filter your audience before sending and send in small batches (try to refrain from sending a text to thousands of recipients all at once) - break your blasts up into groups.

👨‍💻 Use full URLs. If you need to include a URL in your SMS, use the full URL. URL shorteners like bit.ly may get blocked and marked as spam

🏃‍♂️ Don't send too often. Sending frequent text blasts to the same recipients increases the likelihood of them opting out.

🗣️ The message must be campaign related. Please make sure your message aligns with the use cases and message samples for the campaign.

No, there is no way to see incoming messages from contacts on Qomon. SMS on Qomon only supports SMS broadcasts. But don't worry, any opt out responses/requests are automatically processed by our SMS provider. Even you try to send an SMS to a contact that has opted-out, it will automatically be blocked.

Each space has a "Communications" tab where you'll have dashboarding. Select your Communications tab > Reports > SMS/Auto SMS. You can scroll down and select "Load Data" for message-specific delivery reports.

Yes, there are throughput limits that are defined by your use case and mobile phone carriers. Some mobile phone carriers will put a limit as to how many SMS you can send in a minute. For example, AT&T may have a limit of 5000 SMS/minute. This means that if you try to send an SMS to 10k contacts and 7k of them have AT&T, your message may be blocked. Others may be unlimited/uncapped. Reach out to your Account Manager for more information.