Managing Duplicates

In your Qomon contact database, go to Engage > Contacts > Search duplicates:

📖 Before you start: To understand how Qomon detects duplicates, read this article.

📋 Select your criteria

Start by choosing a scan type — this defines how Qomon will detect duplicates:

Standard scan: Finds contacts with the exact same first name + last name
Email variants: Detects similar email addresses (for example aliases or small spelling differences)
Phone: Finds contacts with the exact same phone number.
Households: Scans inside households to identify duplicates within the same household
Custom scan: Define your own scan by selecting the fields you want Qomon to compare

Then choose the scan scope:

Entire database: Runs the duplicate scan across your full contact database
A contact list: Runs the scan only for a specific dynamic list in your database

Matching tips

Exact match: Contacts must be identical on the selected fields
Similar match: Allows small variations (e.g., typos or formatting differences)

Once you define your criteria, click Next. Qomon will display groups of contacts it identifies as duplicates:

Note: If a group of contacts are not duplicates, click These are not duplicates to mark them as separate contacts.

Select the contacts you would like to merge by clicking Merge x contacts. On the merge screen:

When you’re satisfied, click Finish and merge.

Done! You’ll return to the Duplicate search results screen to continue merging.

Merging your duplicates keeps your database clean and reliable 🫧