Once you are aware that a contact has a potential duplicate, you only have to click on "Fix".

💡 Note: To better understand how Qomon identifies possible duplicates in your space, click here.

You will then be taken to the duplicate management tool. From there, it only takes 2 steps to merge contacts.

1️⃣ Preview and selection of contacts that you wish to merge

At this stage, you will have an overview of contacts that appear to be duplicates (the article that explains what a duplicate is can be found here).

You are given two options, either you:

  • Select the contacts (at least 2), then click on "Merge contacts". The contacts you do not select will automatically be considered as "not duplicates" of the merged contact.

  • Declare that these contacts are not duplicates (they will never again be considered as duplicates between them).

2️⃣ Select the contact and the information to keep

This step requeres you to :

  • Select the contact in which you want to do the merge (its column will turn green). Typically, this is the contact with the most correct information.

  • Select and check the information for each field that you wish to keep in the final contact file.

A preview of the final contact file can be found on the left side of the table (highlighted in blue). This allows you to visualize what the merge will look like once it's done.

Once you have selected all the information you wish to keep on the final contact, click on "Finish and merge".

And it's over!

You will be directly redirected to the final contact file.

💡 Note: Other contacts will automatically be deleted after merging them into the final contact.

This merge allows you to maintain a clean contact base.

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