When you import contacts from the web platform you have the possibility to create potential duplicates to your existing contacts on Qomon.
💡 Good to know: If your CSV file contains too many duplicates, the system will interrupt your import and you will receive an email.
Do not hesitate to contact support so that we can help you.
When you go to the details of your import :
Space parameters > Imports > The name of your import
You see the number of contacts you want to import that may duplicate your existing contacts on Qomon.
Keep in mind that at this step the system has automatically imported & updated the contacts which are clear duplicates (with 3+ identical information). You can figure out how many contacts has been updated by clicking the blue "i" on "imported contacts".
For the potential duplicates, you have now two options:
Import : The contacts will be imported but will create potential duplicates to your existing Qomon contacts. You will be able to merge them later on your space.
Do not import : Contacts will not be imported on your space.