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How do I deal with duplicates created during my import?
How do I deal with duplicates created during my import?
Charles Keignart avatar
Written by Charles Keignart
Updated over a week ago

How do I deal with duplicates created during your import?

Why is it important to know how to deal with duplicates during your import?

When you import contacts into the web platform you run the possibility of creating potential duplicate contacts to your contact database on Qomon. Too many duplicate contacts lead to a database that is disorganized and difficult to handle.

💡 Good to know: If your CSV file contains too many duplicates, the system will interrupt your import and you will receive an email. Feel free to contact support so that we can help you.

How do I find potential duplicates created during my import?

Head over to your import history found in the import/export tab in the left menu towards the bottom > Select the name of your import > Duplicates Section

You will see the number of contacts you want to import that may duplicate existing contacts on your Qomon database.

Keep in mind that the system has automatically imported & updated contacts that are clear duplicates (contacts with 3+ identical information fields). You can figure out how many contacts have been updated under the “Merged” title on "imported contacts".

How do I manage potential duplicates created during my import?

For potential duplicates, select the "Check contacts" button and then you will be given two options:

  • Import: The contacts will be imported but will create potential duplicates of existing Qomon contacts in your database. You will be able to merge them later in your contacts database.

  • Do not import: Contacts will not be imported into your contact database.

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