Merge duplicated contacts
📖 Before reading: To understand how Qomon identifies potential duplicates in your space, click here.
🔍 To check for duplicates: In your Qomon contact database, click the toggle that says “Manage potential duplicates” under Engage > Contacts > Manage potential duplicates.
Once selected, you will see a list of potential duplicates. Here are your options to merge:
Option 1: ✅ Select at least two contacts and click merge. A confirmation pop-up will appear asking if you wish to merge.
Option 2: 📥 Select a contact from the list of potential duplicates, and this pop-up will show the number of potential duplicates. Simply click on fix:
Next steps:
After confirming, the information from both contacts will be displayed. Choose the contact to keep (usually the one with the most accurate information). You can manually select which fields to retain.
A preview of the final contact file is shown on the left side of the table (highlighted in blue). This allows you to see how the merge will look. Once you’ve selected the information you wish to keep, click “Finish and merge.”
And it’s done! You will be redirected to the final contact file.
Note: Other contacts will automatically be deleted after merging into the final contact. This merge helps maintain a clean contact base! 🫧
More questions? Reach out to [email protected].