How to use the automatic SMS feature

What is it and how does it work?

Helen Sabatine avatar
Written by Helen Sabatine
Updated over a week ago

What does the automatic SMS feature do?

This feature allows you to automatically send an SMS during your actions on Qomon. In order for it to work, the mobile phone field must be available on a contact card. Without a phone number, an SMS cannot be sent.

How to activate this feature?

In order to begin, you'll need to have SMS credits on your account. Here is an article that explains how to (re)load SMS credits to your account.

This function can be activated from forms, support levels, task channels and surveys. Head over to your survey to activate this feature. You can choose which response(s) are going to trigger an SMS to be sent. Your contact will receive it at the end of your exchange. Make sure their mobile phone number is available on their contact card.

  • Click on the icon 📲 to activate/deactivate this function near a response option.

From there, you can write the message of the SMS that you want to send at the end of the conversation.

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⚠️ Make sure to check your SMS balance from time to time. If you see it running low, make sure to top it up.

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