📲 What is it and how does it work?
The automatic SMS feature lets you send SMS messages during your Qomon actions seamlessly. To use this feature:
The mobile phone field on a contact card must be filled.
Without a valid phone number, SMS messages won’t be sent.
How to activate and use this feature:
1. Ensure SMS credits are loaded
Your account needs SMS credits to use this feature. Here’s how to (re)load credits.
2. Enable the feature in your actions
This feature can be activated in forms, support levels, task channels, and surveys (just look for the 📲 icon):
3. Set up trigger responses
Go to your survey, support levels, and/or task channels and decide which response(s) will trigger an SMS.
At the end of your exchange, the contact will receive the SMS automatically.
Make sure their mobile phone number is on their contact card.
4. Compose your message
Click the 📲 icon near a response option to activate/deactivate this function.
Write the personalized SMS message you want sent (take a look at our message templates for inspiration!).
Tips & Reminders
💡 Boost engagement: Personalize your SMS to make a stronger impact during your actions.
⚠️ Monitor your balance: Check your SMS balance regularly to avoid interruptions. If it’s running low, top it up promptly.