FAQ about sending an SMS through Qomon
You asked, we answered:
🤔 Who can send SMS on Qomon?
Only administrators and supervisors with access to the "Communications" and "Contact Database" tabs can send SMS.
*Premium or Organizational subscriptions allow role customization for SMS access.*
📲 What number appears to recipients?
Recipients see the first 11 characters of the name chosen during SMS activation.
🛑 What about GDPR compliance?
A "STOP SMS" notice is automatically added to the end of every message but can be removed depending on the message type.
Read here for more on GDPR and sms.
📊 What do the SMS report statuses mean?
Delivered: Sent and successfully delivered
Sent: Sent but not delivered
Error: Failed to send
💰 How do I purchase or reload SMS credits?
To activate SMS, go to the "Communications" tab, click Enable SMS, and our team will assist you in purchasing credits.
If you're in the USA, read here for more information.
To reload credits, contact support for the amount suited to your needs.
⏳ When should I send an SMS?
Send SMS to engage your community, share updates, or announce events!
🏋️ Can I send bulk SMS?
Yes, you can send messages to as many contacts as you like (ensure targeted messaging with advanced filters).
📱 How do I find contacts with mobile numbers?
Use Qomon’s filters in the "Contacts" tab to select contacts based on phone number availability.
❌ Do I lose credits for invalid numbers?
No, only SMS delivered to valid numbers will count against your credits.
💡More questions? Have a look at these articles: