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FAQ's: Sending an SMS through Qomon
FAQ's: Sending an SMS through Qomon

Detailed questions and answers about Qomon's SMS function

Helen Sabatine avatar
Written by Helen Sabatine
Updated over 2 months ago

FAQ about sending an SMS through Qomon

You asked, we answered:


🤔 Who can send SMS on Qomon?

Only administrators and supervisors with access to the "Communications" and "Contact Database" tabs can send SMS.

*Premium or Organizational subscriptions allow role customization for SMS access.*


📲 What number appears to recipients?

Recipients see the first 11 characters of the name chosen during SMS activation.


🛑 What about GDPR compliance?

A "STOP SMS" notice is automatically added to the end of every message but can be removed depending on the message type.

Read here for more on GDPR and sms.


📊 What do the SMS report statuses mean?

  • Delivered: Sent and successfully delivered

  • Sent: Sent but not delivered

  • Error: Failed to send


💰 How do I purchase or reload SMS credits?

  • To activate SMS, go to the "Communications" tab, click Enable SMS, and our team will assist you in purchasing credits.

  • To reload credits, contact support for the amount suited to your needs.


⏳ When should I send an SMS?

Send SMS to engage your community, share updates, or announce events!


🏋️ Can I send bulk SMS?

Yes, you can send messages to as many contacts as you like (ensure targeted messaging with advanced filters).


📱 How do I find contacts with mobile numbers?

Use Qomon’s filters in the "Contacts" tab to select contacts based on phone number availability.


❌ Do I lose credits for invalid numbers?

No, only SMS delivered to valid numbers will count against your credits.


💡More questions? Have a look at these articles:

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