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FAQ's: Sending an SMS through Qomon

You asked, we answered! Everything you need to know about sending SMS through Qomon in one place.

Clare Atreo avatar
Written by Clare Atreo
Updated over a week ago

Qomon's SMS FAQ

Need help planning your first SMS campaign? Check out this guide.


🤔 Who can send SMS on Qomon?

Only users with access to both the "Communications" and "Contacts" tabs.

*On Premium or Organizational plans, you can customize roles to grant SMS permissions to others.


📲 What number appears to recipients?

The first 11 characters of the name you choose during SMS activation will appear as the sender.


🛑 What about GDPR compliance?

A "STOP SMS" notice is automatically added at the end of every message to comply with local laws.

This can be removed depending on the type of message you're sending (for example, purely informational messages may not require it).
Read more about SMS & GDPR here.


📊 What do the SMS report statuses mean?

  1. Delivered: Message was successfully received by the contact

  2. Sent: Message was sent but not confirmed as delivered

  3. Error: Something went wrong—message not sent

Pro tip: You can view SMS status in Communications > Reports > SMS section.


💰 How do I purchase or reload SMS credits?

To activate SMS:

  1. Go to the “Communications” tab

  2. Click Enable SMS

  3. Our team will help you purchase credits

Need to reload? Just reach out to support with the amount you’d like.


⏳ When should I send an SMS?

Use SMS to:

  • Mobilize supporters

  • Announce upcoming events

  • Remind volunteers to take action

  • Drive turnout with a final GOTV message


🏋️ Can I send bulk SMS?

Yes! Use the advanced filters in your Contacts tab to target exactly the right audience—and message as many contacts as needed.


📱 How do I find contacts with mobile numbers?

In the Contacts tab, use the filters to select contacts with a mobile number. This helps ensure your SMS campaign reaches valid numbers.


❌ Do I lose credits for invalid numbers?

Nope! You’ll only be charged for SMS delivered to valid numbers. Invalid numbers won’t cost you anything.


🛠️ What is the Optimize button for?

The Optimize button in Qomon helps clean up your SMS messages by automatically removing special characters that can sometimes cause delivery issues.

*Want to know more about using the Optimize button? Check out our article here.

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