Before we start:

📊 Make sure your SMS feature is activated. If you're organization is from the USA, and you'd like to activate the SMS feature, check this article out.

📲 If you don't have SMS credits, or need to reload your credits, read this before going further!

🔎 Step 1: Filter your contact base

Once you are in your contact base, the most important step is to filter your contacts that have given you a phone number and can receive an SMS!

You also have the option to select filters to be more specific in who you are sending SMS messages to. For example, if you only want to send an SMS to people in a specific area:

Step 2: Select "Actions" > Send SMS

Click on the "Action" button on the top right and then select "Send SMS". A window will open and you can write your message!

📝 Step 3a: Write your message

You can free write a message or your can use one of our templates to help you.

💡Tip: Use our "Optimize" button to remove special characters and increase deliverability!

📝 Step 3b: Upload an image

For those wanting to send an MMS, select "Add Image" and choose media from your device.

Note: Images must not exceed 600kb

🧪 Step 4: Send yourself a test

Select "Send Test" on top right to send a test message to yourself. This is great practice to ensure the message looks the way you intended it to!

Note: This will consume SMS credits

🚀 Step 5: Send your SMS/MMS and analyze your results.

Is your message ready? Let’s go! Select "Next" and confirm your message campaign!

📊 You can access your message reporting under Communications > Reports > SMS

Distributed: the message was sent and delivered
Sent: the message was sent but not delivered
Error: the message was not sent (SMS with the errors "Delivery failed", "Delivery expired" and "Error unknown" will be considered as consumed/invoiced).